1. Our Commitment

TMS is committed to protecting the privacy of our customers, suppliers, contractors and website users. We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect your name, company name, postal address, email address, telephone number, service locations, quotation and work order details, payment information and any other information you choose to provide when contacting us or engaging our services.

3. How We Collect Information

Information is collected directly from you when you contact us by phone, email or our website, request a quotation, engage our services, complete online forms, or communicate with our staff. We may also collect information from publicly available sources where appropriate.

4. Why We Collect Personal Information

We collect personal information to provide quotations and services, manage customer relationships, schedule and deliver maintenance, process invoices and payments, comply with legal obligations, improve our services, respond to enquiries and communicate important service information.

5. Marketing Communications

From time to time, we may send information about our services. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

6. Disclosure of Personal Information

We may disclose personal information to our employees, contractors, service providers, professional advisers, insurers and government authorities where required by law or where necessary to provide our services. We do not sell or rent personal information to third parties.

7. Website Cookies and Analytics

Our website may use cookies and analytics technologies to improve website performance, monitor visitor activity and enhance your browsing experience. You may disable cookies through your browser settings, although some website functionality may be affected.

8. Third-Party Links

Our website may contain links to third-party websites. TMS is not responsible for the privacy practices or content of those external websites and encourages users to review their privacy policies.

9. Storage and Security

TMS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored using appropriate physical, electronic and administrative safeguards.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections where information is inaccurate, incomplete or out of date. Requests should be made using the contact details below.

11. Data Retention

We retain personal information only for as long as required to provide our services, comply with legal obligations and meet business record keeping requirements.

12. Privacy Complaints

If you believe we have breached your privacy, please contact us. We will investigate your complaint promptly and work with you to resolve the matter.

13. Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

14. Contact Us

Privacy Officer

Total Maintenance Solutions Pty Ltd

Unit 3, 65–67 Mornington Street

North Geelong VIC 3215

Phone: (03) 5277 9699

Email: admin@totalmaintenance.au